Press and hold the silver button on the bottom of the Withings scale for 8 seconds. Watch for what is displayed.
Your body scale will try to update its internal software. You will see digits appear on the body scale's screen.
If you see 6 digits and a key symbol: everything is fine with your body scale. If you see 3 zeros + 3 digits (000XXX) and an exclamation mark: your body scale has an issue.
This code indicates that the number of users associated with it has reached a maximum and no new user can be added.
To solve this problem, you just need to ask one of the users that no longer uses the scale to disassociate the scale from his/her account by going to his/her personal space, or to ask the owner of the scale (the first account created during the association with the scale) to delete a user no longer using the scale.
This code indicates a general system error.
To solve this problem you just need to restart the scale by removing the batteries then putting them back in. You will then be able to newly associate your scale with your personal account.
This code indicates a Wi-Fi configuration error. The Wi-Fi configuration couldn't be found or doesn't exist.
To solve this problem, you just need to carry out the installation procedure of your scale by going to "My account" / "My body scales"
This code indicates a WiFi error. The WiFi function of your scale has not been initialized correctly.
To solve this problem, you just need to restart the scale by removing the batteries then putting them back in. You will then be able to reassociate your scale with your personal account.
This code indicates there is a connection problem with the Wi-Fi network. The scale was not able to connect to your Wi-Fi network.
To solve the problem, try moving your scale closer to the access point. The scale may be too far from the access point and cannot connect. Test this solution by weighing yourself in order to force your scale to connect. It is also possible to boost your network with WiFi repeaters for example. If the problem persists, check your WiFi network is functioning correctly. Then, carefully note the information concerning your network: network name (or SSID) and password (or WEP/WPA key). Finally, you need to install your scale again by going to "My account"/"My scales"
This code indicates a connection error to the WiFi network. The scale hasn't managed to retrieve all the information it needs to communicate in WiFi. (IP - DHCP - address error or WEP authentication error)
To solve this problem, check if your WiFi access point is functional. Then check in its settings that the "automatic assignment of address" function is activated (DHCP). Then check the WiFi password keyed in is the right one.
Then you just need to again carry out the installation procedure for your scale by going to "My account" / "My body scales".
This code indicates a communication error with the Withings service. The scale hasn't managed to join the Withings service.
To solve this problem, check your broadband box or cable are properly connected to the Internet. Check you can browse on the Internet thanks to a computer in your possession. Then you just need to again execute the scale association procedure by going to "My account" / "My body scales".
If the problem persists, it may be that the Withings service is momentarily unavailable. Try again in a few minutes.